Shipping and Return
What Is Your Policy On Shipping? Our ultimate goal at Hairocracy is to offer you the best shipping options, no matter where you live. In the near future, we hope to deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Hairocracy works with multiple distributors to bring you the best products at an affordable price point. This may mean slower shipping time, but excellent prices and amazing products.
Why Haven’t I Received My Tracking Number Yet? Items can take 3-4 days to be processed and shipped from the warehouse. Once your item has been shipped, you will receive an e-mail with your tracking number. Just remember that it will still take some time before tracking results become available to you.
How Is Your Shipping Done? The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging.
All orders are sent for dispatch within 24 hours after the order is placed. Distribution processes the orders, which takes an additional 1-2 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
Delivery usually takes about 3 -15 business days. Orders are shipped by Fedex, UPS, DHL, e-packet, first class and priority, which are US Postal Service products. After processing and leaving the warehouse, items usually take between 3 and 15 days to arrive at their destination, but can take longer from time to time. After your order has been confirmed and authorized, it will be processed and shipped out. This does not include weekends and holidays.
Hairocracy cannot always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will do our best to notify you of this via email. Most often, it will be noted in the item description if it is out of stock. If you have any questions regarding the status of your order at anytime, please email us at cs@Hairocracy.com.
Hairocracy is not responsible for incorrect addresses. Please note that any packages that needs to be re-routed are subjected to a small fee.
We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays:
Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order. Should your order not arrive in a timely manner, we would appreciate your patience while we resolve the issue with the carrier’s claim process which can take anywhere from 6-8 weeks. We will make every effort to resolve, refund and or replace items within 5 days.
What Is Your Policy On Returns? Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the Distributor.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Custom Items (if applicable)
Unfortunately Custom items (Custom Wigs) cannot be returned or Exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@Hairocracy.com
You will be responsible for paying for your own shipping costs for returning your item (Unless item was DOA). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank You For Your Business!